Refund & Return Policy

Effective Date: August, 2025

At FirstCashAndCarry.com, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we're here to help. Please review our refund and return policy below.

1. Return Eligibility

• The return request is made within 7 days of receiving the item.
• The item is unused, unopened, and in the original packaging.
• You have the original receipt or proof of purchase.
• The item is not on our list of non-returnable items (see below).

2. Non-Returnable Items

• Perishable goods (e.g., food, beverages, frozen items)
• Health and personal care items
• Clearance or discount sale items
• Opened packaging or damaged goods due to customer handling
• Customized or special-order items

3. How to Initiate a Return

• Contact our support team at [email protected] with your order number and reason for return.
• We will review your request and provide a Return Authorization (RA) number if eligible.
• Either return at our store First Cash & Carry or our staff will collect from your given destination (Call us at +92-308-2455006).

4. Return & Excahnge

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• If approved, a refund will be issued to your original payment method within a week.

5. Damaged or Incorrect Items

• Contact us within 48 hours of delivery.
• Include photos of the damaged or incorrect product.
• We will arrange replacement or refund after evaluating the product at no additional cost.

6. Contact Us

Note: FirstCashAndCarry.com reserves the right to refuse returns or refunds that do not comply with the comapny policy.